Privacy Policy

Last Updated: May 22, 2025

At Tyler Tree Service Pros, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://tylertreeservicepros.com), contact us by phone or email, request a quote, or use our tree care services.

This policy applies to information we collect:

  • On our website
  • Through email, text, phone calls, and other electronic communications
  • During in-person consultations and property visits
  • When you hire us for tree services

Please read this policy carefully to understand our practices regarding your personal information. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide to Us

We may collect the following types of personal information:

  • Contact Information: Name, address, email address, telephone number
  • Property Information: Address, property size, and characteristics relevant to tree services
  • Communication Records: Inquiries, service requests, and our responses
  • Payment Information: Credit card details, billing address, payment history (note: payment processing is handled by secure third-party processors)
  • Service History: Records of services performed, dates, and outcomes
  • Images: Photos of your property and trees taken during consultations or service provision

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Data: Pages visited, time spent on pages, referring websites
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our tree services
  • Process and fulfill your service requests, including scheduling appointments
  • Generate and provide accurate quotes and invoices
  • Communicate with you about services, quotes, scheduling, and follow-ups
  • Respond to your questions and comments
  • Maintain records of our services and your property’s tree care history
  • Improve our website functionality and user experience
  • Develop new services based on user preferences and needs
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations

Information Storage and Security

We understand the importance of securing your personal information and take reasonable precautions to protect it:

  • We use appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
  • We limit access to personal information to employees, contractors, and agents who need to know the information to perform their jobs.
  • Digital records are stored in secure, password-protected systems with encryption for sensitive data.
  • Physical records are maintained in secure, locked facilities.
  • We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Despite our efforts, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.

Third-Party Sharing

We may share your personal information with the following third parties:

  • Service Providers: Subcontractors, equipment operators, or arborists we may engage to assist in providing our services
  • Business Partners: Payment processors, email service providers, and other vendors who assist us in operating our business
  • Legal Authorities: When required by law, court order, or governmental regulations
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties for marketing purposes.

When we share information with third parties, we require them to respect the security of your personal information and to treat it in accordance with applicable laws.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and actions over time.

Types of Cookies We Use

  • Essential Cookies: Required for the operation of our website
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our site
  • Functionality Cookies: Enable the website to provide enhanced features
  • Targeting Cookies: Record your visit, pages visited, and links followed

Cookie Control

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience on our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: Request information about the personal data we have about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request the deletion of your personal information where applicable
  • Right to Restrict Processing: Request limitation on how we use your data
  • Right to Data Portability: Receive a copy of your personal information in a structured, machine-readable format
  • Right to Object: Object to our processing of your personal information

For California residents, the California Consumer Privacy Act (CCPA) may provide additional rights regarding your personal information.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

Property Inspections and Documentation

As a tree service provider, we collect specific information related to your property:

Information Collected During Property Inspections

  • Tree species, size, health, and location
  • Soil conditions and landscape features
  • Potential hazards or concerns
  • Before and after photos of work performed

Use and Storage of Property Documentation

  • Documentation is used for service planning, crew instruction, and quality assurance
  • Before/after photos may be used for internal training purposes
  • With your explicit permission, photos may be used for marketing materials or our portfolio
  • Inspection reports and property documentation are retained according to industry standards and legal requirements

Protection of Property Information

We take special care to protect information about your property:

  • Property layout information is stored securely
  • Access to property documentation is limited to staff members who need it to perform services
  • We do not share detailed property information with third parties without your consent, except as required for service provision

Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about our information practices.

If we make material changes to this policy, we will notify you by email (if you have provided one) or by means of a notice on our website prior to the change becoming effective.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Tyler Tree Service Pros

3800 Paluxy Dr., Tyler, TX 75703 (United States)

Email: tylertreeservicepros@gmail.com

Phone: (903) 471-3736

Website: https://tylertreeservicepros.com

This Privacy Policy was last updated on May 22, 2025.